How Can We Help?
Find answers to common questions or reach out to our support team.
Contact Support
Have a question or need help? Our support team is here for you.
support@stopcoffee.appWe typically respond within 24-48 hours.
Send EmailFrequently Asked Questions
How do I reset my progress and start over?
Go to Profile > Settings > Account > Start Fresh. This will clear your tracking history and let you start fresh with a new tapering plan.
My tracking data seems incorrect. What should I do?
First, check that you're logging drinks with the correct caffeine amounts. You can edit past entries by tapping on them in your history. If the issue persists, contact support with details about what seems wrong.
Can I change my tapering plan or goals?
You can view your current schedule at Profile > View Tapering Schedule. To change your tapering plan or goals, we recommend using the Start Fresh feature (Profile > Settings > Account > Start Fresh) to begin a new plan with your updated preferences.
Does the app work offline?
Yes, StopCoffee works fully offline. Your data is stored locally on your device. If you have an account, data will sync when you reconnect to the internet.
How do I restore my Premium subscription?
Open the app, go to Profile > Settings > Subscription > Restore Purchases. Make sure you're signed in with the same Apple ID or Google account you used for the original purchase.
The app crashes or freezes. What can I do?
Try these steps: 1) Force close and reopen the app, 2) Update to the latest version, 3) Restart your device. If the problem continues, contact support with your device model and iOS/Android version.